Refund & Cancellation Policy
Last updated: July 2026
Personalised digital product
WroteYou sells personalised digital moments. Because each moment is published digitally after payment, an order generally cannot be cancelled once publication succeeds. This does not limit rights that cannot be waived under applicable law.
When to request help
Contact us within 7 days if you were charged twice, payment succeeded but publication failed, or a material technical failure prevents the purchased moment from working. Email support@wroteyou.com with the payment reference and a short description. Eligible refunds are returned to the original payment method after verification.
Timing
Refunds are initiated for the amount and currency originally charged. Your card issuer may apply its own exchange rate or cross-border fee, and those issuer-controlled differences are outsideWroteYou's control.
Processing time depends on Razorpay, the payment method and your bank. We will confirm the request and provide any available reference, but the final credit date is controlled by those providers.
Contact
Order, payment and refund help: support@wroteyou.com.